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1825 Village Center Circle
Suite 110, Las Vegas, NV 89134
(702) 710-1771

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Softtouch Studio med spa

Booking Policy

Booking

Credit Card Required for Reservations. At SoftTouch Studio, we strive to provide our valued customers with a seamless and convenient booking experience. To ensure the efficiency of our reservation system and maintain the integrity of our services, we have implemented a booking policy that requires a valid credit card to be put on file at the time of reservation. Please take a moment to familiarize yourself with our policy:

  1. Reservation Guarantee: By providing your credit card information, you secure your reservation with us. This enables us to hold your booking and allocate the necessary resources to ensure your experience meets your expectations.
  2. Payment Security: Rest assured that your credit card information will be securely stored and encrypted in compliance with industry standards. We prioritize the protection of your personal data and maintain the highest level of security protocols.
  3. No Charge at Booking: We understand that plans can change, and we want to offer flexibility to our customers. Therefore, your credit card will not be charged at the time of booking. Payment will be processed according to our cancellation policy or at the time of service, as outlined below.

We appreciate your understanding and cooperation in adhering to our booking policy. By providing your credit card information, you help us maintain a smooth and efficient reservation system that benefits all our customers.

Cancellations

Due to our limited availability, and courtesy to our guests as well as our therapists, we request a 24-hour notice of cancellation. If appointments are not canceled before 24 or no show at the appointment, you will be charged $50. We strive to provide exceptional service and accommodate the scheduling needs of all our valued customers. If you wish to reschedule your appointment, we will do our best to accommodate your request based on availability. We kindly request that you notify us as early as possible to allow for a smoother rearrangement of appointments. Any appointment rescheduled with less than the cancellation period notice will be treated as a cancellation.

Rescheduling Policy for Same-Day Bookings: Two-Hour Notice Required

  1. Two-Hour Notice: For same-day appointments, we kindly request that you provide us with at least a two-hour notice if you need to cancel or reschedule your appointment. This allows us to offer the appointment slot to other clients on our waiting list or accommodate other scheduling requests.
  2. Late Cancellations/No-Shows: Failure to cancel or reschedule your same-day appointment within the designated two-hour notice period, or a no-show, may result in a $50 charge. We understand that unforeseen circumstances may arise, and we will assess each situation on a case-by-case basis. However, repeated late cancellations or no-shows may affect future appointment bookings.
1825 Village Center Circle Suite 110
Las Vegas, NV 89134
(725) 340-2138
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